ORDERING
Please order directly from our website, by phone, or via email. When ordering by email, please include your contact information so we can contact you directly should we have questions regarding your order. For security reasons, please do not send credit card information via email. We will contact you by phone for payment information, or email a form to you.
RUSH ORDERS
If you need an item sooner than the standard production time published on the item details page, please call. In most cases, we can accommodate reasonable requests for rush service, or recommend a product that can be produced in the time allowed. Some manufacturers charge a fee for rush service. You will be notified of any rush fees prior to production.
If you have an event, please make sure we are aware of your in-hands date. While we do everything possible to meet your event date, some factors are outside of our control. Please make sure you order enough in advance to accommodate any unexpected delays in production or shipping, and allow for ground shipping time as this will save you in ship costs.
Rush service does not guarantee delivery time.
ARTWORK
We can work with nearly any type of digital artwork file provided:
A. It is a vector based AI, EPS or PDF file with all font converted to outlines and all placed images embedded or;
B. Is it a high resolution bitmap image (JPG, TIF, GIF, PNG) saved at 300 dpi or better AND at imprint size or larger.
Bitmap images that start out as low resolution graphics cannot be saved at a higher resolution nor can they be saved as vector images (EPS). If you need help with graphics we are here for you, and our hourly rates are very low. A bit-mapped graphic can often be made graphic ready for just $15-20.
If you order online, you can upload your art during the checkout process. You can also e-mail your artwork to: info@bcpromo.com. For larger files you can FTP directly to our server, please call for Login information. We also use Dropbox so you can send a link to the larger file.
All logos and artwork are preserved in our archive for use on future orders and can be accessed and managed via your account. We will always do our best to match your exact color requests. Colors vary between different imprint technologies and methods. PMS color matching capabilities vary with each product and manufacturer. If you require a PMS color match, please call us. If you have questions about artwork, please call 800-828-1943.
PROOFS
Every custom printed order requires customer proof approval prior to production. When you receive your proof, it is imperative that you double check all of the details of your order for imprint method, spelling, placement, item color, imprint color, quantity, etc. If you have questions or see errors on the proof, please reject the proof and note the revisions and a new proof will be generated. Once approved – you order will be printed exactly as specified on the approved proof. We will try to bring up any concerns with the imprint on the proof such as type size, legibility, or color concerns and will present them in red type on the proof. We cannot be held responsible for any oversight during the proof process.
SETUP CHARGES
Custom imprinting your logo on an item requires printing plates, silk screens, film, programming, or embroidery tape charges, etc. These costs are independent of the actual costs of imprinting and are billed separately. For most items these are one-time costs, however for some items there are recurring charges should you reorder in the future. If you have questions about specific charges or fees, please contact us prior to ordering.
CANCELLATION
In most cases, custom imprinted orders may be cancelled any time prior to proof approval. Once the proof is approved, the order is moved immediately into production and hard costs are incurred. Any order cancelled after production has started may be subject to fees to cover costs incurred and/or items already produced. Blank orders may be cancelled any time prior to shipment. Brand name items may have a re-stocking fee up to 30% if they have already been packed for shipment, or shipped.
RETURNS
When you receive your order, please check it thoroughly. Damage or discrepancies must be reported to customer service within 10 business days of receipt of goods. Claims made after this time will not be reviewed. Correctly printed customized items and special order items are not returnable. In most cases, blank items may be returned in the original packaging. Shipping charges are not subject for refund. Blank merchandise returns are subject to a 15-30% restocking fee in addition to the applicable return freight costs. Incomplete or partial returns will not be accepted.
All returns require a Return Materials Authorization Number (RMA). Refunds are subject to review upon receipt of the return. Return claims must be made within 10 business days of the receipt of purchased goods. RMA claims may be subject to expiration, which may result in returns not being accepted. Any additional fees assessed to the order at the time of purchase (such as less than minimum fees) are not subject for refund. Unauthorized returns are not accepted.
PRODUCT WARRANTIES
Manufacturers warranties vary from 60 to 90 days from date of manufacturer. Brand Central™ does not provide any warranties outside of the manufacturer’s warranty period.
SALES TAX
Brand Central Promotions, Inc.™, is based in California. California law requires us to collect applicable sales tax on products shipped to locations in California. We do not charge tax on setup fees or shipping charges.
INTERNATIONAL PAYMENTS
As a general rule, Brand Central Promotions, Inc.™ cannot accept payments from outside the US. Orders placed from international sources will require other forms of payment such as bank wire or certified funds.
CUSTOMER SATISFACTION
Absolute Customer Satisfaction is our #1 goal. We will do everything in our power to prevent mistakes on orders. We will not start production until you have signed off on your order acknowledgement and digital proofs. In general, imprinted and customized items are not returnable, unless the item does not match the proof you were provided. Samples are generally available on most items and are recommended if you are not completely familiar with the item you are purchasing. On larger orders, we recommend that you order an imprinted first article production proof. A few of our manufacturers charge a fee for this, but this is a good way to feel 100% comfortable with your purchase. If your order is not exactly as you approved on your order acknowledgement and proof, we will replace the items and do whatever is necessary to make sure that you are 100% satisfied with your purchase and your experience.
PAYMENTS
Unless other arrangements have been made, all orders must be paid for before shipping. We accept most credit cards (Visa, MasterCard, American Express, Discover), corporate purchasing cards, or company check. Customers wishing to be put on Account status must fill out a credit application. Production will not start until your order acknowledgement and digital proofs have been approved and payment arrangements have been made.
MINIMUM ORDER SIZE
In most cases the minimum quantity you can order is the first quantity listed in the pricing grid. Some manufactures will sell fewer, but may charge a fee to do so. If you have questions about minimum order size for a specific item, please call.
OVERRUNS/UNDERRUNS
Industry standards allow +/- 5%-10% variance on the quantity for customized item. You will only be billed for the quantity that is shipped to you. We make every effort to meet your order quantity exactly, but overruns or underruns are billable unless prior arrangements are made.
SHIPPING
Shipping charges are estimated at the time of purchase based on the information at our immediate disposal and are generally accurate. On rare occasion, some unknown factors may affect the shipping cost such as oversized cartons, rural or residential deliveries, or expedited service to meet your required delivery date. If the shipping is substantially different than presented at checkout – we will contact you prior to processing your order.
Our preferred carriers are FedEx and UPS. We will determine the best shipping method based on your required delivery date, shipping location, and cost. Shipping is charged at the currently published rates by carrier. We do not charge handling fees over and above the published rates. If you prefer to ship on your own UPS or FedEx account, please provide this information when you order. A nominal $4-8 third-party shipping cost is charged for this service. If shipping charges are not specified on your order acknowledgement, shipping will be billed post-shipment and this may show up as a separate charge on your credit card.